FAQS
Frequently Asked Questions
For the quickest answers to your most common needs, check out our FAQs
How to assemble
Our frames and headboards arrive meticulously folded into a box and weighs no more than 35 pounds. Simply take out your newest piece, and remove it from its plastic wrapping. With your box spring on the floor, place the frame over and around the box spring, then place your mattress on top!
The frame can be assembled within five minutes by one person without tools.
Our headboards do not attach to the frames, but they're designed to stay in place, while being easily removable, as needed. Two velcro strips are sewn onto the wall facing side of the headboard, and additional velcro strips are provided to attach to your wall.
How do I wash or clean my upholstered furniture?
Frames
- Vacuum or use a soft brush to dust as needed
- Blot spills or mishaps as soon as possible and spot clean with a with a mild soap and a damp, clean cloth. Air dry
- Be sure to spot test any cleaning product in an inconspicuous place before applying
- May also be professionally steam cleaned
Headboard
- The slip cover is removable and washable so that it's easy to keep things fresh. For best results, wash cold and hang dry, or dry clean as needed.
Bolster Covers
- Spot clean with a water-based detergent. Be sure to spot the test in an inconspicuous spot before applying.
- Wash cold and air dry, or dry clean as needed.
Is your furniture good if you have kids and pets?
Our frames and headboards are great for families of all sizes, and especially those with children and pets! Our furniture is made from 100% soft surfaces, and provide parents a better nights sleep knowing that their little ones are fully surrounded by a cloud like cushion.
For customers who allow their pets on the bed with them, our low profile bed is an ideal solution for older dogs with mobility issues, and smaller pets who can’t jump high up!
Our frames and headboards are made from non toxic foam and premium upholstery fabric. We use resilient fabrics that are naturally stain resistant.
The foam used is 100% polyurethane, made in California. It is the same type of foam that is used to make mattresses, sofas, baby car seats, and contains no additives. We offer an array of luxurious fabrics to choose from, all of which are sourced in Los Angeles.
Where do you ship?
We offer free shipping throughout the contiguous United States. Additional shipping fees may apply for orders to Alaska, Hawaii, Puerto Rico and Canada.
About Our Products
What are your frames and headboards made of?
Our frames and headboards are made from non toxic foam and premium upholstery fabric.
The foam used is 100% polyurethane, made in California. It is the same type of foam that is used to make mattresses, sofas, baby car seats, and contains no additives. We offer 12 luxurious fabrics to choose from, all of which are sourced in Los Angeles.
How do the headboards work with the frames?
The headboard is a free standing piece that effortlessly rests between the wall and frame. Unlike any headboard you'll find on the market - it is 100% fully cushioned - no wood, or hard surfaces!
The cover is sewn with a hidden zipper so that it can be easily removed for cleaning, and includes velcro strips on the wall side panel, should you like to secure it to the wall.
How do you ship your products?
Frames and headboards ship free* in boxes designed to fit upstairs and through hallways - although able to be carried by one person, it’s truly a breeze with two.
The Ultra and Headboards (all sizes) are shipped in a 41" x 23" x 20" box that weighs up to 35 pounds
The Classic and Luna (all sizes) are shipped in a 42" x 22" x 10" box that weighs up to 25 pounds
Round Bolster Pillows
- Twin, Full and Queen are shipped in a 29" x 17" x 9" box
- King and Cali King are shipped in a 35" x 19" x 9" box
Wedge Pillows
-Twins are shipped in a 35" x 19" x 9" box
-Full and Queen are shipped in a 29" x 17" x 15" box
-King and Cali King are shipped in a 35" x 19" x 15" box
About Your Order
As all products are made to order, our production time frame is approximately 5 weeks.
As soon as your order is ready to be shipped, you will be sent a tracking number to the email used to place the order, with all information.
Returns and Exchanges
What is your return policy?
We offer a 14 day return window, once your package, and SoftFrame® items have been received. Returns and exchanges are applicable on only certain items, please reference the items description for specific information.
For more information please view our Returns and Exchanges page here.
Does SoftFrame® offer exchanges?
We offer exchanges on The Classic and Luna frames, as well as any twin sized accessory; i.e. slipcovers, bolsters, and wedges.
How do I return or exchange a SoftFrame® product?
For eligible products, please contact customerservice@softframedesigns.com to proceed with your return or exchange.
Can I return custom items?
Custom items are final sale- non-exchangeable and can not be returned.