SoftFrames

• Vacuum to remove loose dirt.
• Spot clean stained or soiled sections with a soft cleaning solvent or a water-based detergent.
• Be sure to spot test any cleaning product in an inconspicuous spot before applying.

Headboard

• The slip cover is removable and washable so that it's easy to keep things fresh. For best results, wash cold and hang dry, or dry clean as needed.

  Pillow Cases

• Spot clean with a water-based detergent. Be sure to spot the test in an inconspicuous spot before applying.  
• Wash cold and air dry, or dry clean as needed.  

SoftFrames are great for families of all sizes and especially those with children and pets! Our furnitures 100% soft surfaces will give parents a better nights sleep knowing that their little ones are safe to play around our frames and headboards.

For customers who allow their pets on the bed with them, our low profile bed is an ideal solution for older dogs with mobility issues, and smaller pets who can’t jump high up!

The SoftFrames frames and headboards are made from non toxic foam and premium upholstery fabric. The foam used is 100% polyurethane, made in California. It is the same type of foam that is used to make mattresses, sofas, baby car seats, and contains no additives. We offer 12 luxurious fabrics to choose from, all of which are sourced in Los Angeles.

We offer free shipping throughout the contiguous United States. Additional shipping fees may apply for orders to Alaska, Hawaii, Puerto Rico and Canada.

The SoftFrame headboard is a free standing piece that effortlessly rests between the wall and SoftFrame. Unlike any headboard you'll find on the market - it is 100% fully cushioned - no wood, or hard surfaces!

The cover is sewn with a hidden zipper so that it can be easily removed for cleaning, and includes velcro strips on the wall side panel, should you like to secure it to the wall.

Is my SoftFrame machine-washable?

• Our frame is spot clean only, but our headboard and pillow covers are dry clean friendly.

How do I wash or clean my SoftFrame?

• For routine upkeep, we recommend light vacuuming and/or brushing your frame and headboards with a non-metallic, stiff-bristle brush. Spot clean stained or soiled sections with a soft cleaning solvent or a water-based detergent.

SoftFrames and headboards ship free* in boxes designed to fit upstairs and through hallways - although able to be carried by one person, it’s truly a breeze with two.

The Ultra and Headboards (all sizes)

• All sizes shipped in a 41" x 23" x 20" box that weighs up to 35 pounds

The Classic and Lunas

• All sizes shipped in a 42" x 22" x 10" box that weighs up to 25 pounds

Round Bolster Pillows

• Twin, Full and Queen are shipped in a 29" x 17" x 9" box
• King and Cali King are shipped in a 35" x 19" x 9" box

Wedge Pillows

• Twins are shipped in a 35" x 19" x 9" box
• Full and Queen are shipped in a 29" x 17" x 15" box
• King and Cali King are shipped in a 35" x 19" x 15" box

When will my order arrive?

• As all products are made to order, our production time frame is approximately 6 weeks.

How do I track my order?

• As soon as your order is ready to be shipped, you will be sent a tracking number to the email used to place the order, with all information.

We offer exchanges on The Classic and Luna frames, as well as any twin sized accessory; i.e. slipcovers, bolsters, and wedges.

For eligible products, please contact customerservice@thesoftframe.com to proceed with your return or exchange.

Custom items are final sale- non-exchangeable and can not be returned.